Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
We welcome the opportunity to meet you and your furry companion! To book an appointment or arrange a tour of our facilities, please call us at (519) 453-2940, or submit our New Client Page and submit the form. If possible, we request that you bring all previous medical information about your pet with you to your appointment. To ensure the safety and comfort of our patients, we ask that dogs are on a leash, and cats are in a carrier or on a harness and leash. Please let us know if your pet is particularly anxious about new people or other animals and we’ll arrange to have a quiet sitting area available when you arrive. As a new client of our practice, you can expect our full attention to your pets’ needs. We will provide our services with courtesy and respect. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible. We are excited to meet you and your four-legged family members.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
We are currently on an open door policy with a limit of up to 4 people inside the hospital at a time.
Only 1 person per pet will be allowed for visits.
We ask that you wear a mask when in our building and encourage you to bring your own. While in the exam room please minimize contact and keep with our social distancing protocols in the confined space. We are unable to offer the use of our hospital washroom at this time.
You may choose to continue with the "closed-door" approach and we can obtain a history over the phone and then collect the pet at the door for the exam. The Veterinarian will then call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Curbside pickup is no longer being offered. You can now come in to pick up and pay for your orders.
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link. You will be connected to an on-call veterinarian that may be located at a different hospital.
4. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
5. OPERATING HOURS
We are OPEN with the following hours:
Monday, Wednesday, Thursday: 8:00 am - 7:00 pm Tuesday, Friday: 8:00 am - 6:00 pm Saturday: 8:00 am - 1:00 pm Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!