Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
The Decision Euthanasia is often a difficult topic to talk about — it is a decision that many pet owners struggle with towards a pet’s end of life. Your veterinary team wants you to know that you do not have to be alone in this process. While your veterinarian cannot make the decision to euthanize for you, they are here to provide guidance and support during this time. If you are unsure if it may be the time to say goodbye to your pet, please reach out to your veterinarian. They can provide clarity and help you better understand your pet’s condition.
If you have made the decision to euthanize your pet, the veterinary team can assist you with arranging an appointment, explaining the process, and options for aftercare. Pet owners can also decide as to whether or not they would like to be present for the procedure. There is no right or wrong answer to this question. Your veterinary team will be there for you and support you no matter what the decision.
Remembering Your Pet A special bond develops between a pet and their family throughout their lifetime. There are many ways to honour and continue that connection when choosing aftercare for your companion. The three most common options for aftercare include home burial, communal cremation, and private cremation. Many cremation companies offer alternative ways to memorialize your pets, including clay paw prints or jewellery. Your veterinary clinic may also provide ways to remember your pet, such as a card, ink paw print, or lock of hair. For further information regarding the aftercare options that are available to you, please contact your clinic.
Pet Loss Support Everyone grieves in their own way. Meaning there is no right way to cope with the loss of a companion. If you or someone you know is struggling with the loss of a pet, please be patient and understanding. For those who may need additional support, the Ontario Veterinary College provides many resources to help you through this difficult time. They also provide guides for preparing for the loss of a pet and how to help children with the loss of a pet. Click here for the Ontario Veterinary College pet loss support guide.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
We are allowing 1 client in per pet into the hospital. When you arrive, please remain outside the hospital and use your cell phone to call us so a staff member can meet you at the door and bring you and your pet into the hospital for an examination.
We ask that you wear a mask when in our building and encourage you to bring your own. While in the exam room please minimize contact and keep with our social distancing protocols in the confined space. We are unable to offer the use of our hospital washroom at this time.
You may choose to continue with the "closed-door" approach and we can obtain a history over the phone and then collect the pet at the door for the exam. The Veterinarian will then call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link. You will be connected to an on-call veterinarian that may be located at a different hospital.
4. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
5. OPERATING HOURS
We are OPEN with the following hours:
Monday, Wednesday, Thursday: 8:00 am - 7:00 pm Tuesday, Friday: 8:00 am - 6:00 pm Saturday: 8:00 am - 1:00 pm Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!