We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Privacy Policy

Privacy Policy for Fairmont Animal Hospital
Privacy of personal information is an important principle to the Fairmont Animal Hospital. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. We also try to be open and transparent as to how we handle information. This document describes our privacy policies.

What is Personal Information?
Personal information is information about an identifiable individual. Personal information includes information that relates to the person’s characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.

What Information is Protected?
Fairmont Animal Hospital is responsible for protecting any of your personal information that it has in its possession. This includes all personal information collected for or submitted to a third party to which you have consented (example – laboratory samples).

Collecting and Using Your Personal Information:

We collect and use your personal information to:

  • Verify your identity
  • Comply with federal, provincial, local law and by-law requirements
  • Bill goods and services
  • Collect unpaid accounts
  • Send out health care reminders
  • Make referrals to veterinary specialists and/or laboratories
  • Verify information with grooming or boarding facilities
  • Your personal information may be collected, used or disclosed for any of the purposes identified above. If your personal information is not required for one of these purposes, we will not use or disclose it without your prior consent.

How Do We Gather Your Personal Information?

  • From you when you become a client at our clinic
  • From reporting agencies (i.e. local humane societies, public health authorities)

Your Consent
We require your consent before we may collect, use or disclose any of your personal information, except under special circumstances, including police and/or cruelty investigations or other situations permitted by law.

How Do You Provide Us with Your Consent?

  • Your signature, as provided on a specific “Consent” document
  • Your written, verbal, or implied consent obtained during an appointment
  • Your consent as provided by persons authorized by you to make decisions on your behalf
    Accuracy
  • Fairmont Animal Hospital will make every reasonable effort to ensure that the personal information collected will be as accurate, complete and as up-to-date as possible for the purposes for which the information is to be used.

Safeguards
Fairmont Animal Hospital shall safeguard and protect all personal information under its control by implementing appropriate security measures based on the sensitivity of information.

Fairmont Animal Hospital shall ensure that its employees keep all personal information confidential and comply with the security standards established by this veterinary facility.

Fairmont Animal Hospital shall require that third parties to whom personal information is disclosed have committed to an appropriate level of security (which may include execution of a confidentiality covenant) in protection of such information.

On the disposal or destruction of personal information, Fairmont Animal Hospital shall take the necessary precautions to prevent third parties from accessing such information and to maintain the confidentiality of this personal information.

Transparency
Fairmont Animal Hospital will make specific information about our privacy policies and procedures available to any interested individual. Fairmont Animal Hospital will facilitate access to its personal information policies and procedures, including the identity of our Privacy Officer. Fairmont Animal Hospital will also ensure that individuals are able to gain access to their own personal information.

Individual Access to Personal Information

An individual providing personal information to Fairmont Animal Hospital will be informed of our personal information policy. This individual can access the information in order to ensure its accuracy and completeness, and shall be permitted to have it amended if it is inaccurate or incomplete.

Fairmont Animal Hospital will respond promptly to any request made by an individual to access his or her personal information.

Fairmont Animal Hospital will maintain a full record of all third parties to whom personal information has been disclosed, and will make this record available to an individual whose personal information has been so disclosed.

Questions and Concerns Regarding Compliance with this Policy

An individual providing personal information to Fairmont Animal Hospital may address any questions, concerns or complaints to the Privacy Officer. Fairmont Animal Hospital will establish a procedure for processing any complaint about this personal information policy to ensure that all complaints are dealt with in an objective, fair and effective manner.

Privacy Officer Contact Information:
Fairmont Animal Hospital
995 Hamilton Road
London, Ontario
N5W 1A4

Attn: Privacy Officer
Telephone # (519) 453-2940
FAX #
Email Address:

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a "closed waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 519-453-2940. We will take a history of your pet over the phone, and bring your pet into the hospital for an examination with the veterinarian. Once the examination is finished, the veterinarian will call you to discuss the details. We will then return your pet to your vehicle and payment can be processed over the phone (using a credit card).

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Friday 8:00 am - 6:00 pm and Saturday from 8:00 am – 1:00 pm.

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment from your vehicle. We do have our online available, which can be accessed from our website by clicking the Online Store button. There is free delivery for orders over $100.

5. For the time being, we are not accepting cash as payment. Credit and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

- Your dedicated team at Fairmont Animal Hospital