Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
Socialization is the process by which an animal is introduced and exposed to new people, animals, and environments. It is critical that puppies enjoy as many new people, animals, objects, and noises as possible before 12 weeks of age. Puppies who receive inadequate socialization during this time, are at a high risk of developing behaviour problems later in life, which can ultimately lead to relinquishment and euthanasia.
How do I socialize my puppy?
The most important point to remember when socializing your puppy is to ensure that your puppy receives frequent, positive experiences with new people, animals, and environments.
Have toys or treats on hand (and use them) to form a positive association with each experience.
Avoid use of reprimands and corrections, which can cause your puppy to form a fearful association with the experience.
Go slow – do not overwhelm your puppy with too many new experiences at once.
If your puppy can sit on command, have strangers ask your puppy for a sit during interactions, to teach proper greeting manners during socialization.
Take your puppy on many walks outside, choosing different walking routes each time to increase the probability of exposure to new objects and sounds.
Enroll in puppy socialization classes, in addition to obedience classes, once your puppy has received its first set of vaccines.
If you see any signs of fear or anxiety, such as cowering, tucked tail, averted gaze, lip licking, yawning or hiding, stop and consult your veterinarian.
What should I expose my puppy to?
Variety of people such as those of different races, genders, facial hair, hairstyles, uniforms, heights, ages, disabilities etc.
People associated with different activities, such as joggers, cyclists, skateboarders, sports players, etc.
Dogs of different breeds and ages. Make sure these dogs are socially mature (2-4 years old) and have a known history of doing well with dogs. Avoid nose to nose introductions.
Other animal species such cats, horses, small mammals, etc.
Unfamiliar objects, such as hairdryers, vacuum cleaners, smoke detectors, elevators, vehicles, and crates.
Unfamiliar locations such as parks, water, homes of your friends or family, veterinary clinics, and apartment buildings.
Seasonal gear the puppy wouldn’t otherwise be exposed to, such as umbrellas for winter puppies, and parkas for summer puppies.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
We are allowing 1 client in per pet into the hospital. When you arrive, please remain outside the hospital and use your cell phone to call us so a staff member can meet you at the door and bring you and your pet into the hospital for an examination.
We ask that you wear a mask when in our building and encourage you to bring your own. While in the exam room please minimize contact and keep with our social distancing protocols in the confined space. We are unable to offer the use of our hospital washroom at this time.
You may choose to continue with the "closed-door" approach and we can obtain a history over the phone and then collect the pet at the door for the exam. The Veterinarian will then call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link. You will be connected to an on-call veterinarian that may be located at a different hospital.
4. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
5. OPERATING HOURS
We are OPEN with the following hours:
Monday, Wednesday, Thursday: 8:00 am - 7:00 pm Tuesday, Friday: 8:00 am - 6:00 pm Saturday: 8:00 am - 1:00 pm Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!